At Envelopia, each envelope is carefully prepared and produced in small batches. Most products are made to order, which allows us to offer a curated selection of envelope models and colors.
Processing Time
Orders are usually prepared and produced within 3–7 business days after payment confirmation.
During busier periods, processing time may be slightly longer. If we expect a delay, we will contact you by email.
Shipping Area
We currently ship to countries within the European Union.
Shipping Time
Estimated delivery time after dispatch is usually 3–10 business days, depending on the destination country and courier service. Please note that delivery times are estimates and may vary due to courier delays, holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed during checkout before payment.
Order Tracking
If tracking is available for your shipment, you will receive tracking information by email after your order has been dispatched.
Made-to-Order Products
Most of our envelopes are made to order. This means that production begins after the order has been placed and paid.
Incorrect Shipping Information
Please make sure that your shipping address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us as soon as possible at:
info@foto-emotion.hr
We will review the situation and help resolve the issue.
